Shipping and Delivery
Orders and Payments
Products and Availability
Promotions and Discounts
Returns and Refunds
Customer Support
Others
Shipping and Delivery
How long does it take to ship my order?
Orders are usually processed within 1–3 business days after payment confirmation.
What is the delivery time within India?
Domestic orders are typically delivered within 3–7 business days, depending on your location.
Do you ship internationally?
Yes, Ayudra ships to multiple countries including Japan, South Korea, Ireland, the UK, North America, and the UAE.
How long do international deliveries take?
International orders generally take 7–15 business days, depending on destination and customs clearance.
Will I receive tracking details?
Yes, once your order is shipped, tracking details will be shared via email or SMS.
Orders and Payments
How can I place an order on Ayudra?
You can place an order directly through our official website by selecting your products and completing the checkout process.
What payment methods do you accept?
We accept secure online payments via debit cards, credit cards, UPI, net banking, and other supported payment gateways.
Is online payment safe on Ayudra?
Yes, all payments are processed through secure, encrypted third-party payment gateways. Ayudra does not store your card details.
Can I cancel my order after placing it?
Orders can be cancelled before shipment. Once shipped, cancellation is not possible.
Products and Availability
Are Ayudra products Ayurvedic medicines?
No. Ayudra products are herbal wellness teas, designed to support health naturally. They are not medicines.
Are your products safe for daily consumption?
Yes, our teas are made from carefully tested herbs and are generally safe when consumed as recommended.
Do products come back in stock once sold out?
Yes, most products are restocked regularly. You can check availability on the product page or contact customer support.
Can I consume multiple Ayudra teas together?
Some combinations may be suitable, but we recommend following the dietitian-provided consumption plan or consulting our experts.
Promotions and Discounts
Do you offer discounts or promotional offers?
Yes, Ayudra runs seasonal offers, festive discounts, and special promotions from time to time.
How can I stay updated about offers?
You can stay updated by subscribing to our newsletter, following us on social media, or checking our website regularly.
What are freebies offered on orders above ₹999?
Freebies are carefully selected complementary products based on your purchase and wellness needs. They are not random items.
Returns and Refunds
Do you accept returns?
Due to the nature of consumable herbal products, returns are not accepted unless the product is damaged, defective, or incorrect.
What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with images/videos of the product and packaging.
How long does it take to receive a refund?
Approved refunds are processed within 7–10 business days to the original payment method.
Are freebies refundable or returnable?
No, freebie products are non-refundable and non-returnable.
Customer Support
How can I contact Ayudra customer support?
You can reach us via:
Email: support@ayudra.com
Phone: +91 8800121811
What are your customer support hours?
Our support team is available on business days during standard working hours.
How do I get help with diet or consumption guidance?
Every Ayudra product includes a holistic diet plan, and you may also connect with our expert dietitian team for guidance.
Others
Are Ayudra products suitable for everyone?
Results and suitability may vary based on individual body type and health conditions. Pregnant women, nursing mothers, or individuals with medical conditions should consult a doctor before use.
Can I gift Ayudra products to someone?
Yes, Ayudra products make thoughtful wellness gifts. Please ensure correct shipping details during checkout.
Does Ayudra guarantee results?
Ayurveda works holistically and gradually. Results depend on consistency, lifestyle, and individual response.